The School’s Main Aims, Objectives and Responsibilities

The aim of this policy statement is to ensure that all reasonably practical steps are taken to ensure the health, safety and welfare of all persons using the premises. To achieve this we will actively work towards the following objectives:

a) To establish and maintain safe and healthy environment throughout the school
b) To establish and maintain safe working procedures amongst staff and students.
c) To make arrangements for ensuring safety and the absence of risks to health in connection with the use, handling, storage and transport of articles of equipment and substances.
d) To ensure the provision of sufficient information, instruction and supervision to enable all people working in or using the school to avoid hazards and contribute positively to their own safety and health at work and to ensure that they have access to health and safety training as and when provided.
e) To maintain a safe and healthy place of work and safe access and egress from it.
f) To formulate effective procedures for use in case of fire and other emergencies and for evacuating the school premises.
g) To follow the regulations of Health & Safety at Work Act 1974 and any other relevant legislation.

Student Charter
The International School Of Screen Acting has drawn up its own Student Charter to summarise the standards that you can expect as a student taking the screen-acting course with us and to set out your responsibilities. Although the school’s Student Charter provides a set of benchmarks, it is not a contractual document between students and the school.

The Schools commitment to standards:
The International School Of Screen Acting’s commitment to quality in teaching, assessment and student support is currently being established. The school offers a comprehensive curriculum, designed to meet students’ vocational needs. The school believes in equal opportunities for all. It is open to every section of the community regardless of background or circumstance, and it makes every effort to create conditions in which all students can participate fully and equally in school activities.

What you can expect from the school:
a) To give you clear and accurate information about the course you are training on.
b) To offer you individual guidance about your development and progress by providing end of module reports.
c) To give you clear instructions about how to pay fees.
d) To offer you clear and up to date information about financial assistance including career development loans.
e) To provide you with teaching materials where necessary.
f) To offer you guidance and assistance in developing accompanying skills in the TV & film industry.
g) To provide tutors who will offer you training support and give you constructive written reports at the end of each module.
h) To assess your work fairly and objectively with internal monitoring for each module including your year-end film project.
i) To provide clear and accurate information about regulations and disciplinary procedures.
j) To give you, if you notify the school of a disability or health difficulty, information and assistance to aid you in your training with the school.
k) To publish and put into practice the schools policy on equal opportunities and its code of practice on harassment.
l) To operate a safety policy that ensures, as far as is practical, the health and safety of staff and students while undertaking school activities.
m) To supply, upon authorization, a confidential reference or information about your training with the school.
n) To give you opportunities (such as questionnaires, representation, and a formal complaint procedure) to register your views about your course, tuition and support services.

The School intends to establish an international reputation for the quality of its teaching. It regards the maintenance of quality as of the highest importance and therefore will strive for continuous improvement in its performance. It will listen to the views of its students, and in particular values their opinions about courses and tuition.

What the school expects from you:
The International School Of Screen Acting is an educational unit that functions on the basis of mutual respect and responsibilities. The UK Government’s Charter for Higher Education makes clear that students themselves have certain responsibilities.

The school will do its best to maintain the standards and provide the services specified in this charter, but can only do it if you help by:
1. Observing the schools regulations, policies and procedures.
2. Informing the school of your current contact details.
3. Responding to communications sent to you by the school.
4. Meeting deadlines, including paying fees according to the published schedules.
5. Studying any learning materials and making use of the tutoring, counselling and support provided.
6. Respecting any guidelines given to you by either a tutor or the school.
7. Informing the school if you have a disability or health difficulty that might affect your training so that the school can make every attempt to provide you with appropriate facilities.
8. Upholding the schools policy on equal opportunities and its code of practice on harassment.
9. Acting, in school activities, with reasonable care for your own safety and that of others.
10. Seeking early help and guidance from your tutor or principal if things seem to be going wrong.

What to do if these standards are not met:
If you think that any of these standards has not been met, in the first instance you should communicate with your tutor. Usually things can be put right immediately, but if you are dissatisfied with the response you receive you might want to register a formal complaint.

The school is always pleased to receive feedback from students and will take steps to solicit specific feedback from time to time.

Just as your comments, favourable or otherwise, are valued by the school, complaints are also seen as an important source of information that helps to maintain standards and make improvements. The school has a formal complaint procedure (outlined below) and makes every effort to deal with complaints thoroughly, fairly and as quickly as possible.


Personal Relationships between staff and students:

The International School Of Screen Acting values and aims to maintain good professional relationships between staff and students. These depend on mutual trust and confidence, and on the boundaries of the professional role being recognized and maintained. Professional relationships between staff and students can give rise to serious questions of conflict of interest; bias; of breaches of confidentiality; of unfairness in teaching, counselling and assessment and of challenges of unprofessional conduct. Close personal relationships can undermine the integrity of these processes. They can also seriously disrupt learning for other students. Such relationships include family relationships; financial and business relationships; employee and employer relationships outside the International School Of Screen Acting context; and sexual or personal relationships.

Policy & Procedures:
a) Staff should recognize their professional responsibility to protect the interest of students, to respect the trust involved in the staff - student relationship, and to accept the constraints and obligations inherent in their role.
b) Any member of staff who has close personal relationships with a student whose work he or she is responsible for assessing, teaching or counselling responsibility should declare this to an appropriate principal, who will decide on any changes or actions that are required. Such a declaration will be treated in strict confidence. If any student declares such a relationship, the same procedure will be followed.
c) The rights and responsibilities of students and staff under the code on dealing with harassment remain unaffected.

This policy applies to all staff employed by The International School Of Screen Acting and to all International School Of Screen Acting student

School Discipline

General School Regulations
It is the duty of the school to maintain good order and discipline among its members. The school has the power to prescribe such regulations as may from time to time be thought expedient for effectively carrying out that duty. The regulations set out below are the schools General Regulations for discipline. School disciplinary regulations are given in full in the Policies & Procedures document available from the school office.

The General Regulations provide that:
1. No member of the school shall intentionally or recklessly disrupt or impede or attempt to disrupt or impede the activities and functions of the school, or any part thereof.
2. No member of the school shall intentionally or recklessly impede freedom of speech or lawful assembly within the Precincts of the school No member of the school shall intentionally or recklessly fail to give any notice which is required to be given to a school officer or a school authority under the terms of a code of practice issued under the provisions of section 43 of the Education (No 2) Act 1986.
3. No member of the School shall intentionally occupy or use any property of the school except as may be expressly or by implication authorized by the school authorities concerned.
4. No member of the school shall intentionally or recklessly damage or deface or knowingly misappropriate any property of the school.
5. No member of the school shall intentionally or recklessly endanger the safety, health, or property of any member, officer, or employee of the school within the Precincts of the school.
6. No member of the school shall forge or falsify or knowingly make improper use of any certificate or other document attesting to their achievement nor knowingly make false statements concerning standing or concerning results in course completion.
7. All members of the school shall comply with any instruction given by a school officer, or by any other person authorized to act on behalf of the school in the proper discharge of his or her duties.

Disciplinary Procedure
Any complaint by the staff, or by any other member or employee of the school, that a member of the school has committed an offence against the disciplinary regulations is considered by the school joint principals, who decide whether the complaint should be upheld. If the complaint is upheld then the complaint procedure, as laid out in the Policies and Procedures document will be enacted. Appeals are accepted as laid out in the Appeals section of this document.

The school reserves the right to dismiss any member of the school found in breach of its regulations and policies. Dismissal procedures follow the form of the complaints procedure unless under extreme circumstances (as defined by the school directors) where a school member is in serious breach and can be dismissed immediately. This will take the form of a letter of dismissal that will require the school member to leave the premises forthwith.

Equal Opportunities
The International School Of Screen Acting recognizes and welcomes all legislation and existing codes of practice produced by the appropriate commissions for the promotion of equal opportunities for all.

The school aims to ensure that individuals are recruited, selected, trained and promoted on the basis of occupational skill requirements. In this respect, the school will ensure that no job applicant or employee or user will receive less favourable treatment on the grounds of age, gender, marital status, race, religion, colour, cultural or national origin or sexuality, which cannot be justified as being necessary for the safe and effective performance of the work or training for the work.

This policy is brought to the attention of every employee and applicant and user.

Alcohol and Drugs
Illegal drugs are absolutely forbidden within ISSA. Being under the influence of drink or drugs during school hours will not be tolerated under any circumstances and may result in the students immediate dismissal.

Race & Culture
The International School of Screen Acting believes that it is the right of every employee and student to be treated as an equal and with respect and that no religion or culture is inherently superior to any other.

1) The school will not tolerate racism in any form.
2) The school is committed to actively promoting equal opportunities at all times and to challenge those who do not do so.
3) To challenge any form of racial abuse and report any incidents of this nature to the appropriate staff.
4) All employees will be continually reviewing working practice and relationships in order to provide the best service to all student and staff users.

Complaints Procedure
The International School Of Screen Acting is committed to providing high quality services and is anxious to resolve any shortcomings in the standard of services it provides. The school also regards complaints as an important source of information for improving its services for the future.

Definition of a complaint:
The school defines a complaint as an expression of dissatisfaction concerning the provision of the programme of study or related administrative service, when the complainant has drawn their concern to the attention of the school and is not satisfied with the response. This definition excludes complaints covered by the following separate school procedures:
a) Code of practice on student discipline
b) Dealing with harassment: Code of practice for students
c) Staff disciplinary code
e) Code on personal relationships between staff and students
f) Appeals on decisions concerning student progress and assessment.

If you want advice before making a complaint or before taking a complaint to the next stage the Complaints Officer will be happy to help you. No formal complaint will be registered unless you explicitly request it.

Before you make a complaint:
If you experience problems with any aspect of the Schools training or administrative services you should draw them to the attention of the appropriate area of the school as soon as possible so that we can take the appropriate remedial action without delay. It is essential that you act immediately if there is a possibility that your training will be adversely affected by any problem you have encountered. If you have problems with scheduling or other aspects of training arrangements you should tell us immediately as we might be able to offer a solution. The same thing applies to financial problems.

The school cannot accept responsibility for problems that adversely affect the quality or outcome of your training if you delay drawing our attention to them until it is too late for us to put things right.

If you have drawn problems to our attention and you are not satisfied with our response, you are entitled to make a formal complaint.

Making a formal complaint:

Stage One
Ensure your complaint is accurately recorded with time and date. We encourage you to put it in writing, seal it in an envelope and deliver it to the office marked for the attention of the Complaints Officer. We will send a reply within 10 working days. If we can’t give you a full reply within that time we will indicate when we are likely to be able to do so. To safeguard confidentiality our reply will be sent to you by post.

Stage Two
If, when you receive our reply to your complaint, you are not satisfied that everything possible has been done to answer it, you can ask for your case to be reviewed by one of the principals of the school. You should include:

Full details of the substance of your complaint and all matters related to it.

Details of other areas of the school you have had contact in relation to your complaint.

Copies of any previous correspondence with the school related to your complaint, or sufficient information to help us trace such correspondence quickly.

You are also invited to suggest what action you think the school should take to resolve your complaint

Stage Three
If when you have had a full reply from one of the principals, you are still not satisfied that everything possible has been done to answer your complaint, you can ask the complaints officer to refer it to the joint principals. You will receive an acknowledgement within three working days. The joint principals will investigate whether the matter has been handled fairly in accordance with the school’s policy and procedures, and whether anything more should be done. The joint principals will send a reply to your complaint within ten working days of the date that the complaint being drawn to their attention. If this is not possible then you will be contacted again to let you know when you can expect a full reply.

The reply from the joint principals will explain the basis of their decision. The joint principals decision will be final.

Rights and responsibilities:
The School will
a) Deal promptly with all complaints within the time limits set out in these notes.
b) Make sure that all points raised by you are properly dealt with, and that relies explain the outcomes as clearly as possible.
c) Handle your complaint with due regard to confidentiality and disclose only the information that is necessary to conduct a proper investigation and make a full response.
e) Keep records of complaints separate from other records.
f) Ensure that no complaint made in good faith will be used to you disadvantage in the future
g) Always be courteous

If you are making a complaint you should:
a) Make a full disclosure of all matters relevant to your complaint.
b) Deal sensitively with issues that involve other students or staff, and not name them unless it is necessary.
c) Always be courteous.

Dealing With Harassment

A working definition of harassment:
It is the joint responsibility of all members of the International School Of Screen Acting, students and staff to ensure that no one has to suffer from any form of harassment and that any one who reports harassment is taken seriously. Harassment may be a disciplinary offence. The International School Of Screen Acting is committed to a working and learning environment that is free of intimidation. Harassment includes, broadly, any behaviour that is offensive, intimidating or hostile.

Sexual Harassment:
Sexual harassment is a form of sex discrimination. It occurs in a variety of situations that share a common element: the inappropriate introduction of sexual activities or comments into the work or learning situation. Often, sexual harassment involves relationships of unequal power and contains elements of coercion. However, it may also involve relationships among equals.

Racial Harassment:
Racial harassment may be defined as a hostile or offensive act or expression by a person or group of one racial or ethnic origin against a person or group of another, or incitement to commit such an act, on racial grounds. Racial harassment occurs when any such behaviour creates an intimidating, hostile or offensive environment for employment, study/training or for social life. Differences of attitude or culture and the misinterpretation of social signals can mean that what is perceived as racial harassment by one person may not seem so to another. The defining features, however, are that the behaviour is offensive or intimidating to the recipient and would be regarded as racial harassment by any reasonable person.

Any student who suffers harassment will have the support of the school management in putting a stop to it. Anyone who experiences or witnesses an incident of harassment should not wait until the situation reaches an intolerable level - action taken at once can be quickly effective.

What to do as a victim of harassment:
There are various ways in which an individual can deal with harassment, ranging from simply asking the person to stop, to taking up a formal complaint.

Step One:
Act promptly; don’t wait until the situation reaches an intolerable level or your personal well-being is put in jeopardy. in some cases, the person against whom you have a complaint may be unaware that his/her behaviour is inappropriate or objectionable, or it may happen that his/her words or actions have been misinterpreted. In such cases the misunderstanding needs to be cleared up speedily. Even where the behaviour was intentional, a swift and clear indication that the behaviour is objectionable may well prove sufficient.

Although an objection is often most effective when delivered face to face, there may be good reasons why you choose not to speak directly to the person against whom you have a complaint. If this is the case, you have the following options:

a) Asking a fellow student or a member of staff to go with you to speak to the person, or to go in your place.
b) You might write to the person against whom you have a complaint, being specific about who offends you. You should keep a copy of the letter in case further action is necessary.
c) Taking the matter up with a member of staff in whom you have confidence.

You should write down details of any subsequent incident.

Step Two:
If the behaviour persists, or further action is seen as necessary, get in touch with one of the joint principals who will listen to you in confidence, advise you how to proceed and explain how the complaint can be taken up more formally.

Step Three:
Serious or persistent cases of harassment will need to be considered as a potential disciplinary matter, and must therefore be raised with all three joint principals. If a formal complaint is made, the joint principals will prepare a written report on the basis of interviews conducted with the complainant and the harasser, in accordance with approved disciplinary procedures.

What the School will do in response to a complaint:
Any member of staff who is approached informally by a complaint is expected to:
a) Act speedily.
b) Respond sensitively to the complaint.
c) Provide advice, including information about the procedure if a formal complaint becomes necessary.
d) Take up the matter informally with the person against whom the complaint has been made, or inform one of the joint principals if requested to do so. In this event, the complainant should be asked for permission to give his/her name and a copy of the complaint, if in writing, to the person against whom the complaint has been made. Anonymous complaints can be pursued only in general terms and are less likely to bring about the desired change in behaviour. The person against whom the complaint has been made will be advised of the nature of the complaint, and be given the opportunity to respond. Any written responses will be made available to the complainant. Both the complainant and the person against whom the complaint has been made should also be advised of the procedure to be followed if a formal complaint were to be made.

Formal complaints:
The joint principals when receiving a formal complaint should arrange for the complainant to be interviewed as soon as possible after the complaint has been received - usually within 24 hours. In the case of sexual harassment a member of senior staff of the same sex as the complainant will if possible, conduct the interview in order to minimize any feelings of embarrassment. A fellow student or member of staff in whom they have confidence may accompany complainants.

If the interviewers report indicates that the matter should be pursued, the joint principals may exercise powers as a school in accordance with the codes of practice for student and tutor discipline.

Where the joint principals are involved in taking informal action under the Code records will be held as follows:
a) Where a complaint is found to have no substance no record will be kept unless requested by the individual against whom the complaint was made.
b) A record, which may include any correspondence, will be kept for a period of no more than 6 months if the complaint against an individual is proved. At the end of the 6 months, providing no further accusation of harassment has been made and found to have substance, the record and any correspondence, will be removed from the current filing system and may not be referred to again.
c) At the end of a 12-month period, providing no further accusation of harassment has been made, the record, including any correspondence, will be destroyed.
d) Where formal action is enacted a record will be held in accordance with the appropriate disciplinary procedures.

Subsequent action:
The disciplinary code allows the joint principals to exclude a student from the school for good cause, and serious cases of harassment would be such a cause. In other cases, warnings about future conduct would be appropriate. If a formal complaint is lodged and written records are made, the school will need to take these matters into account in considering whether to recommend excluding the student from the school, or whether and at what stage disciplinary action proceedings should be initiated against a member of staff.

A record of formal action will be held in accordance with the appropriate disciplinary procedures.

Please Note:
Nothing in this Code will prevent members of staff or students exercising their legal rights.

Procedures for the submission of Appeals against decisions of Assessment

1 These Procedures are intended to protect students in course assessments, including against the possibility of unfair assessment resulting from omission or error on the part of the appropriate tutor or management, or from unforeseen circumstances affecting a student. No student appealing under these Procedures, whether successfully or otherwise, shall be treated less favourably than would have been the case had an appeal not been made.

2 If a student wishes to present a complaint about the school, its courses or services or the individuals concerned in their delivery, the Student Complaints Procedure should be used. In cases where delay has occurred as a result of confusion over which is the correct procedure to follow, the date of the first enquiry shall be considered to be the date on which the appeal was lodged.

3 Students who wish to appeal against Misconduct decisions should refer to the appeals section of those procedures.

4 ‘Appeals’ below means ‘appeals against decisions of Assessment.

5 The Head of the Administration Department has overall responsibility for the Procedures for Appeals against decisions of Assessment.

Validity and Invalidity
6 An appeal in respect of an academic judgment arrived at through due process shall be deemed invalid.

7 For an appeal to be valid it must:
Be made in writing on the appropriate Appeal Form.
State the title of the module, the component(s) affected and the assessment period and academic year in respect of which the appeal is being made; Include all appropriate, supporting independent evidence; Be dated and bear the full name, student number and signature of the student; Be received within ten working days of the date of publication of the result(s) of the assessment(s) concerned; Be submitted in person at the School Office, or if submitted by post, must be addressed directly to David Craik at the School Office. The School does not accept responsibility for the receipt or late delivery of appeals submitted by post.

Appeal Forms can be obtained initially from the school office.

Grounds of appeal
8 An appeal can only be made on the following grounds:
That the School did not act in accordance with the relevant Regulations and/or
Procedures in the provision and execution of the assessment process and that this, in
turn, had a significant impact on the student; That the student had been affected by mitigating circumstances which prevented him or her from submitting an item of assessed work by the due deadline or attending an assessment, to which the student was unable, for good reason, to draw proper attention via the school’s Mitigating Circumstances Procedures. These Appeals will be assessed against the criteria set down in the Procedures for submission of Mitigating Circumstances

Common reasons why appeals are unsuccessful
9 The following list is not exclusive but details the most common reasons why appeals are
rejected or deemed to be invalid. The appeal was received outside the deadline of ten working days from the publication of the result(s) concerned without good reason and evidence for the delay.

Such appeals must be made on an Appeal Form and must explain the circumstances which occurred and how these would have significantly impaired the student’s performance in the item of assessment and include independent third party evidence which corroborates the claim.

The appeal does not relate to decision of an Assessment. Although frequently cited in appeal applications, the following situations do not constitute valid grounds for appeal:

The student disagrees with the judgement of an Assessment Board in assessing the merits of an item of work or the classification of a final award, where the Board’s decision was reached in accordance with the regulations. (In such circumstances the student should request feedback from the relevant module tutor.)

The student was ignorant of the published assessment regulations and procedures, including deadlines for the submission of assessments, claims of Mitigating Circumstances and Appeals against decisions of Assessment Boards.

The student’s performance was affected by poor teaching, supervision or guidance. (In such circumstances the student should submit a complaint in accordance with the Student Complaints Procedure).

Consideration of an appeal
10 The School Office shall check each appeal against the criteria listed above. Any appeal that does not meet these criteria shall be deemed invalid and the student shall be informed of this decision at the earliest opportunity.

11 The School Office shall consider each valid application and determine whether the ground(s) listed has/have been clearly demonstrated. In such cases the appeal shall be upheld. In cases where an appeal has not clearly demonstrated that the ground(s) of appeal have been met; the appeal shall be rejected. The student shall be informed of this decision at the earliest opportunity and granted a further ten working days in which to submit relevant additional evidence to clearly demonstrate the ground(s) on which the appeal has been made.

12 The School Office shall consider any further relevant additional evidence submitted for the deadline set down in 11 above, and determine whether the grounds have been clearly demonstrated. In cases where the additional evidence clearly demonstrates that the grounds have been met, the appeal shall be upheld. In cases where the additional evidence does not clearly demonstrate that the grounds of appeal have been met, the appeal shall be rejected and the student shall be informed of this decision at the earliest opportunity. The student shall also be informed that the School’s internal procedures for appeal have been exhausted.

13 The Management, on behalf of the School, shall have power to re-open any appeal where it appears that it would be in the interests of fairness to do so. When deciding whether to exercise this discretion, the Management shall not normally exercise this power more than six months after the conclusion of the relevant proceedings.

14 Fraudulent claims will lead the School to take action under its disciplinary procedures.

Health & Safety Policy

First Aid:
Accidents can occur at any time and the International School Of Screen Acting will ensure that at least one member of staff on the premises is trained in First Aid. This person will be responsible for the First Aid equipment and, in the case of an emergency, take charge of the incident. All staff should be familiar with procedures.

An accident book will be kept on the premises to record any incident, however slight. Such records should be completed as soon after the accident as possible and each entry should be verified, signed and dated by a member of staff.

A First Aid box will be available and accessed from the office. The kit will be kept in a well-labelled box with a list of components set inside the lid. Items will be replenished as used.

Students & staff general information records
Student and staff records of names, address, telephone numbers and name of person to contact in case of emergency will be kept on the premises along with any medical information they may be relevant.

Care will be taken at all times to ensure the welfare and safety of all staff and students.

Fire precautions, as detailed by the Fire Prevention Officer, will be carried out and instructions for emergency evacuation of the premises clearly displayed in each room. All fire fighting equipment recommended by the Fire Prevention Officer will be provided.

The International School Of Screen Acting will keep a signing-in book for all staff, students and visitors who enter and leave the premises for whatever reason for safety purposes.

The School is covered by a public liability insurance policy strictly and only for the school’s premises. All other areas around the school’s premises are the insured responsibility of the Landlords and their parties or intermediaries.

Health & Safety on Set
For your own safety and well being you should read this form carefully and follow any suggested actions when working in the studio or classroom at ISSA.

When entering the studio or class room please ensure you look around the working environment and look out for the following.

In General:
Please note where the fire extinguishers are in case you need to use one. They are usually by the door in the room you are working in. Each class room should have a green first aid bag in a visible position and marked with a sign on the wall. The fire bells are checked regularly once a week by the studios.

Working on Set:
Working on set means any environment where a camera and/or lights and/or microphones, furniture, props, costumes are used for the purpose of exercises, workshops or projects. This is likely to be much of the time you are on the school premises.

1) Are there any wires (attached to the camera, microphone or lighting stands) trailing loose on the floor? If so, and there usually is, please be careful in walking around the set. Where it is deemed necessary wires will be taped down or a plastic cover will be placed over them to enable safe passage. Sometimes the securing of a cable might be deemed unnecessary for the event and it will therefore be even more important that you step carefully over the cables.

2) Be aware that the lamps become extremely hot very quickly. Please allow a cool down time of at least 10 minutes before moving them.

3) Only a tutor, director, technician or a designated student should handle lights, cameras or microphones etc. The equipment is expensive and due respect for it is required of every one without exception. If you wish to use a piece of equipment you should speak first to your tutor, director or technical director before touching anything.

4) Please take care with your costume, furniture and props when wandering around the set as some times the lamps and/or camera may be set low to the floor where things might catch.

5) For the safe use of guns, knives and other combat equipment on set your fight director will show you the safety requirements for them. Please follow these rules precisely. Failure to do so may require you to cease any further activity and leave the classroom.

We will take every precaution we are able to ensure your safety but this cannot be done without your co-operation. You must take responsibility for yourself and your actions on set. Due care will ensure a safe and happy working environment.

Rights & Standards of the School

The International School of Screen Acting reserves the right to take action against a student under the following circumstances: Bad or questionable behaviour during school hours, consistently poor quality class work as and upon an assessment by the management of the school. (Course fees are not subject to the following procedure)

The International School of Screen Acting reserves the right to take action against a tutor under the following circumstances: Failure to complete an arranged employment contract, failed student body to tutor relationship, behaviour considered to be detrimental to the school’s image and/or standing within the normally accepted codes of conduct.

In both cases the following procedures will be enacted:
a) An initial consultation followed by a verbal warning
b) A further consultation followed by a written warning

Notice of dismissal.
The management of the school reserve the legal right to dismiss any student or tutor who fails to keep within the bounds of the policies set out in this document by enacting the above procedures. The management will only proceed with the above policies after an initial consultation or discussion with any or all parties concerned.

The management reserve the legal right to immediately dismiss any student or tutor who fails to attend any required consultation or discussion in relation to the above without further notice.

The student or tutor, by accepting a place or contract at the International School of Screen Acting, agrees that this Policy and Procedures document constitutes an acceptance of the terms and conditions laid out herewith. Any student or tutor, in not accepting the terms of this Policy and Procedures document, has the right to contest it within the bounds of the Complaints Procedure laid out as above. The management reserve the right to amend this Policy and Procedures document, either partial or in its entirety, as and when they see fit to do so. All students and Tutors will be informed of any changes to this Policy and Procedures document.

Student Fees and Deposits Liability Policy

In order to retain fairness to both school and student and sustain the integrity of the relationship, the school will implement policies under the following agreement between each party.

1) The student is liable for all fees agreed (Please see Student contract) for the completion of the course as set out in the pro forma invoice. The student is not liable for any additional fees or discounts not stated in the pro forma invoice or in the student contract.

2) The school will deliver and complete the tuition of subjects as laid out in the schools prospectus/web site. The school maintains sole right to change or amend the curriculum as it sees fit and timetables are subject to change.

3) Students are liable for the full fee for each module undertaken. An undertaking is understood as a commitment by the student to the module on the first day of that module.

4) If any student does not wish to continue the course they must advise the school 1 month prior to the start of the next module. Failure to inform the school of departure from the course before the next module will render the student liable for the full fee for that module.

5) If the student informs the school 2 weeks prior to the start of a module of their departure from the course the student will not be liable for the following module’s fee.

6) If a student leaves the course during a module they will be liable for the full fee of that module.

7) All deposits are none refundable should a student leave the course prior to its

8) Deposits paid prior to the start of the course, in accordance with the schools terms
and conditions, are deducted from  module 4 (1 Year Advanced Course) and
module 8 (2 Year Course). Please be aware should a student decide not to start the
course the deposit remains non refundable.

9) If any student experiences difficulty with the payment of their fees they should contact the school management directly and a financial arrangement may be implemented in agreement between both parties. Any financial agreement does not constitute a student right and the school management reserve the sole right to refuse any financial help or assistance as they see fit.

10) Failure to produce the required modular fee on the first day of the course and subsequent modules will preclude from continuing their course.

11) No liability can be attached to the school for any financial advice or assistance they may see fit to give or not give according to each individual case and within the guidance of the policy and procedures document laid out herewith

12) Module payment refunds will only be given on modules that have been paid 2 weeks or more in advance of the payment deadline, but will incur a 20% administration fee.


New EU legislation called the General Data Protection regulation (GDPR) now sets out comprehensive requirements for all companies handling the personal data of EU citizens. This includes a number of things we must tell you of when we collect data from you. We have provided all the information you need as simply and clearly as possible through this Privacy Policy using a question-and-answer format.

What data do you hold about me?

We hold the following details for people (clients and potential clients) who have made bookings with us or enquired about making a booking:
Your name, email address, job title and any other information you voluntarily provide to us via our online enquiry forms or emails sent to us.
Your IP address (which is a unique identifier that computers and devices used to identify and communicate with each other) which is automatically recognised by the web server
Records of your interactions with 3 Mills Studios e.g. previous bookings
Records of email exchanges and phone calls
Details of financial transactions

What do you use my data for?

We use your data to provide any services you request from us and also pursue 3 Mills Studios’ legitimate interests in promoting our studio spaces, news and events.
Specific activities include:
To deal with your requests, enquiries and bookings
To contact you for reasons related to your requests, enquiries and bookings
To advise of 3 Mills Studios’ availability and services
To send you quarterly newsletters with information about 3 Mills Studios
To send you details of special offers and services offered by our tenants
To notify you about updates to the www.3mills.com website
Contacting you to invite you to 3 Mills Studios’ events
To use your IP address to monitor traffic and gather browsing behaviours of
visitors to our websites. We will not use your IP address to identify you
personally in any way

Who is responsible for my data?

Any data collected about you during your dealings with 3 Mills Studios or through your use of the 3 Mills Studios website will be kept under the control of the LLDC and/or Knight Frank. Their privacy policies can be viewed here:
London Legacy Development Corporation: http://www.queenelizabetholympicpark.co.uk/privacy-policy
Knight Frank LLP: http://www.knightfrank.com/legals/privacy-statement
3 Mills Studios can be contacted using the following details:

How long will you keep my data for?

We keep details of contracted bookings for seven years for tax and accounting reasons.

We will keep your contact details for three years after the date of your last enquiry in case you want to make a future booking.

We will delete your email address from our e-newsletter mailing list as soon as possible after you unsubscribe from the mailing list.  You can do this at any time using the unsubscribe link at the bottom of any e-newsletter we send you.

Where will my data be stored?

Your data will be stored on secure servers at the 3 Mills Studios offices in London, and securely backed up on secure external servers in London.

Some data (including, but not limited to, information relating to invoices issued and paid) will also be stored on Knight Frank’s secure servers in London. Other data (including, but not limited to, information relating to executed contracts) will also be kept at the LLDC offices in London and/or stored on the LLDC’s secure servers in London.

We also use cloud based services to store and process data about clients. Some of these cloud providers store data in the United States. In these cases the providers are certified under the EU-US privacy shield framework (see https://www.privacyshield.gov/welcome). In addition to this our contracts with these providers include clauses which guarantee that they provide the same safeguards for the data and rights to our members as if the data were stored in the EU. More information about the security measures put in place by these providers is linked to below.

Here is a list of the current cloud based service providers we share your data with:

4S Systems’ Studio Bookings System

What data: All data collected about enquiries and bookings at 3 Mills Studios is stored in 4S Systems’ Studio Bookings System.

Purpose: Managing our client database and facilitating studio bookings

Data location: Secure servers in the United Kingdom

More info:  http://www.4ssystems.co.uk/privacy.php

Esteiro Business Solution Ltd’s Gold-Vision CRM System

What data: Any contact details you provide us with and any other information you voluntarily provide to us via our online enquiry forms or emails sent to us.

Purpose: Keeping in touch with clients via email

Data location: Secure servers in the United Kingdom

More info: https://www.gold-vision.com/privacy-notice


What data: Name and email address

Purpose: Keeping in touch with clients via email via e-newsletters

Data location: Secure servers in the USA

More info: https://mailchimp.com/about/security/


What data: Any information provided when filling out 3 Mills Studios’ surveys

Purpose: To gather data about client experiences when based at 3 Mills Studios

Data location: Secure servers in the USA

More info: https://www.surveymonkey.com/mp/legal/privacy-policy/

Who will have access to my data?

The 3 Mills Studios’ Sales, Operations and Marketing teams, who are employees of Knight Frank, and other authorised employees of Knight Frank
Authorised employees of the LLDC

Will you pass my data to anyone else?

3 Mills Studios, the LLDC and Knight Frank will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

We will never share your personal information with a third party, unless required to do so by law or for the purposes of crime prevention or detection.

We have appropriate technical and organisational measures in place to prevent the loss, misuse or alteration of your personal information. Any personal information you provide to us is stored securely on password and firewall protected servers.

Any newsletter or marketing email which you receive from us will contain an unsubscribe option.

The Internet is not generally a secure medium for communication and therefore we cannot guarantee the security of any information you send to us over the Internet.

If you want to bring in third party suppliers such as caterers we can, if you wish, make an introduction for you. If you have requested that we d this then we will pass your contact details on to suitable carefully selected partners.

What is GDPR?

GDPR stands for General Data Protection Regulation. This is a pan-European law which replaces previous national data protection legislation and gives all EU citizens common rights. The full text of the GDPR can be found here: https://gdpr-info.eu/

What rights does GDPR give me?

Full details of your rights are available in the text of the GDPR (see above link) but here is a quick summary of the main provisions which are relevant to the type of data we hold about you:
Access: You have the right to view the data we hold about you and to receive copies of this data in digital format.
Accuracy: If any of the data we hold about you is incorrect or incomplete then you can provide the correct or complete data and we must update the data we hold.
Erasure: You can request that we erase all the data we hold about you.
Restriction of processing: In some cases you can ask us to retain your data but not do anything with it

How do I exercise my GDPR rights?

If you want to exercise any of your rights in relation to data 3 Mills Studios holds about you then please email: bookings@3mills.com or email or write to the Data Controller at the address given above (see “Who is responsible for my data?”)

Please provide details in your email/letter of what actions you would like us to take. Depending on the nature of the request and whether or not your request comes from the email address we have on file for you, we may need to verify your identity so that we don’t give out information to the wrong person. In most cases it helps if you are able to provide a contact phone number so that we can validate your identify and discuss the request with you.

What if I have a complaint?

If you are concerned about how we manage your data, or how we have handled a request to exercise your rights, then please get in touch with us to discuss it. To do this please send an email detailing your concerns to bookings@3mills.com.

If you are still not satisfied with the response you can take your concern to the Information Commissioner’s Office. For details of how to do this please refer to the ICO web site: https://ico.org.uk/

The types of cookies we use and how you can disable them

A cookie is a piece of text that a website transfers to your computer’s hard disk in order to remember who you are. Cookies interact with your computer and our website faster and easier by remembering the registration details and preferences from previous visits. Typically, a cookie will contain the name of the website from which the cookie has come, the lifetime of the cookie and a value. The use of cookies does not give us access to the rest of your computer and only the site that created the cookie can read it.

The information that these cookies provide will help us to improve our site by telling us which pages you find useful and which pages you do not.

We use the following types of cookies:

Session cookies – these are temporary cookies that remain in the cookie file of your browser until you close the browser. Our website uses a session cookie which is stored in your browser until you close it to ensure connections to our servers are distributed evenly to provide optimal performance. Learn more about session cookies: www.allaboutcookies.org

Analytical cookies – Our website uses Google Analytics cookies (third party cookies) for the following purposes: a cookie to record the time of your first visit to website, the time of your most recent visit to the website, the time of your current visit and your journey through the website a cookie to record how long you stayed on the website
a cookie to record how you located our website (i.e. Google search, keyword, link from other page etc.).
We only share the information obtained through the use of Google Analytics with Google. For more information on Google’s use of your information, please visit the Google Privacy and Data Sharing pages. The cookies we use for these purposes do not track your Internet usage after leaving our website and we do not store your personal information. They will also not be used in connection with any other information to identify you in any way. To prevent Google Analytics cookies being set, you may wish to install the Google Analytics Opt-Out Browser Add-On

Can I opt out of cookies?

3 Mills Studios will not use cookies to collect personally identifiable information about you. Yes you can restrict or block the cookies which are set by our websites, and you can do so by accessing your Internet brows settings. The “Help” function within your browser should tell you how. Please be aware that restricting cookies may impact on the functionality of our website.

For general information about cookies and how to disable them, please visit:
www.aboutcookies.org or www.allaboutcookies.org

For information on how to manage cookies on a mobile phone, games console or internet-enabled television, you should refer to the operations manual specific to each device. To opt out of any third-parties using cookies where data about your interaction with our website is collected, please refer to their website for this information.

For more information please ring us on 020 8709 8719 or email us via our contact page

bottom image strip